Eliminating Ingress In Your Home

In the interest of limiting contact during the COVID-19 pandemic, we are asking customers in homes where we have detected signal leakage to help us with the initial phase of troubleshooting by following the instructions below:

 

1. Tighten your fittings - Check ALL your connections. Make sure every line coming from the wall plate to SELCO’s equipment is tight and secure on both ends. Go around and tighten all connectors (do not over-tighten). 
    

2. Look for push-on connectors - If you find your connections are using push-on connectors, please replace these with wiring that has screw on connections. Push-on connectors are a very common cause of signal leakage. If you need a replacement jumper (a 5’ length of coaxial cable) with screw fittings, we may be able to provide this to you.
    

3. Make sure long cables are RG6 - Look for any long cables running around the room. If you have a cable longer than 5 feet, make sure it says RG6 on it or 18 AWG. If it does not, pick up an RG6 labeled cable from the hardware store or online. See the difference between RG59 and RG6 wiring on the diagram on this page.

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After all steps have been completed, please call the Helpdesk at 508-841-8572 so we can confirm that the problem has been resolved.